FAQs
How long does delivery take?
​Standard orders are usually delivered within the estimated timeframe given at checkout.
Personalised frames take 2–4 weeks, depending on photograph quality and approval.
How much is delivery?
Delivery charges vary depending on the delivery location.
Full details can be found in our Delivery Policy.
Can I cancel my order?
Non-personalised items can be cancelled within 14 days, if they haven’t been dispatched.
Personalised products can only be cancelled within 24 hours of ordering.
See our Returns & Refunds Policy for more details.
Can I return or exchange an item?
Non-personalised items may be returned within 14 days of delivery.
Personalised products cannot be returned unless faulty or damaged.
See our Returns & Refunds Policy.
What happens if my order arrives damaged?
Please contact us within 7 days with your order number and photos.
We’ll arrange a replacement or refund at no extra cost.