FAQs

• ​Standard orders are usually delivered within the estimated timeframe given at checkout. • Personalised frames take 2–4 weeks, depending on photograph quality and approval.

• Delivery charges vary depending on the delivery location. • Full details can be found in our Delivery Policy.(https://www.karacreations.co.uk/delivery-policy)

• Non-personalised items can be cancelled within 14 days, if they haven’t been dispatched. • Personalised products can only be cancelled within 24 hours of ordering. • See our Returns & Refunds Policy (https://www.karacreations.co.uk/returns-refunds)for more details.

• Non-personalised items may be returned within 14 days of delivery. • Personalised products cannot be returned unless faulty or damaged. • See our Returns & Refunds Policy.(https://www.karacreations.co.uk/returns-refunds)

• Please contact us within 7 days with your order number and photos. • We’ll arrange a replacement or refund at no extra cost.